Your account

You can request a copy of your Business Loan Agreement whenever you need it — for example, for your records or to check the terms. There is no charge for a reasonable request.

Your agreement is the document that governs your loan: it sets out the amount borrowed, the rate and how interest is applied, your repayment schedule, and any fees that can arise. If you want to understand a specific figure, the agreement is always the definitive source.

Complete the Request a Copy of Your Agreement form and we will send a copy to the contact details we hold for you. You can also ask for a statement of account if you need a current breakdown of payments and balance, or check how interest is charged on your loan.

See also: How do I add users to my company account?, Changing the main account administrator, Changing your communication preferences.

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Many businesses want their accountant or bookkeeper to see statements and documents directly, rather than forwarding everything by email. You can give an external adviser access in a controlled way.

How to do it

• Sign in as an administrator and open the Users area
• Invite your accountant using their work email address
• Choose a role that suits their work, often view-only

View-only access lets your accountant download statements and documents for bookkeeping and year-end without being able to make changes or raise requests. If they need to do more, you can choose a higher role, but it's wise to grant only what they genuinely need.

Keeping control

• Use the adviser's own email rather than sharing a company login
• Review their access at the end of an engagement
• Remove access promptly if you change advisers

Remember that your company remains the account holder and is responsible for everyone you invite, including external advisers. If you'd rather not give portal access, you can simply download documents yourself and share them, or ask our support team about the options available.

For more on access levels, see adding users to your company account, understanding user roles and permissions and where to find your account documents.

See also: Can I get a copy of my Business Loan Agreement?, Changing the main account administrator, Changing your communication preferences.

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If your business has more than one facility with us, you don't need a separate login for each. Your account brings everything together, so your team can see the whole picture in one place.

How facilities appear

• Each Credicorp Flex or Slice facility is listed separately within your account
• You can open any one to see its balance, statements and documents
• An account overview helps you see what's active at a glance

Keeping things clear

Because each facility is shown on its own, it's easy to match payments and statements to the right one when you reconcile your books. Documents are filed against the facility they relate to, so your accountant can find what they need for each one.

Users and facilities

The users and roles on your account apply across the facilities it holds, so an administrator manages access once rather than facility by facility. If you'd prefer different people to handle different facilities, set roles to match how your finance team is organised. If you're considering an additional facility, our team can explain how it would sit alongside what you already have.

See also: Understanding user roles and permissions, How do I add users to my company account?, Where to find your account documents.

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If your limited company has both a Business Loan and a Credicorp Flex facility, or is using Slice alongside another product, all of them appear under your single company account. There is no need for separate logins or multiple accounts.

How facilities are displayed

Each facility is shown as a separate card on the dashboard summary panel, labelled by product type and the date it was opened. Drawdown actions, repayment schedules, and transaction histories are kept separate per facility so your records remain clean. The overall activity feed combines events from all facilities in date order, but each event is tagged with its source product.

Running a Business Loan alongside Flex

Some companies use a Business Loan for a one-off capital purchase while keeping a Flex facility available for working capital. These run independently — the Flex limit is not affected by the outstanding Business Loan balance, and repayments on each product follow their own schedule. Your dashboard shows both clearly without conflating balances.

Adding a new facility to an existing account

If you already have an account and want to apply for an additional product, start a new application from Dashboard → Apply for Finance. Your company's existing account details pre-populate the application, and approval decisions typically reference your repayment history with us.

We lend only to UK limited companies and LLPs, and the loan is to the company with no director personal guarantee. As business finance outside the consumer-credit regime, it is not covered by the Financial Ombudsman Service or FSCS.

See also: What information does the Credicorp dashboard show?, What happens to account access when a director leaves the company?

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Sometimes you want fewer messages without changing anything about your facility, for example during a quiet period or while a colleague is on leave. You can adjust optional notifications while keeping your account fully active.

What you can quieten

• Optional product news and service updates
• Non-essential reminders you'd rather not receive

Open the Notifications section of your account settings and switch off the optional alerts you don't want. Each user controls their own settings, so turning yours down won't affect a colleague's.

What you'll still receive

Essential service messages cannot be paused, because they relate to the operation of your agreement. These include important notices about your account and your Credicorp Flex or Slice facility, and anything we're required to send. This protects you from missing something that affects your business.

Cover while you're away

If you're going to be out of the business, it's better to make sure another active user receives important alerts than to mute everything. That way nothing time-sensitive is missed. You can turn your notifications back up whenever you like, and changes take effect straight away.

See also: Managing your notification preferences, Why am I not receiving account emails?, How do I add users to my company account?.

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The account administrator manages users, contact details and settings on your company's Credicorp account. When that person leaves or moves on, it's important to transfer those responsibilities so the account stays under proper control.

Where there is more than one administrator

If your account already has another administrator, the handover is simple. The existing administrator can promote a colleague to administrator and then remove or downgrade the person who is leaving. We recommend keeping at least two administrators at all times so you are never locked out of user management.

Where there is only one administrator

If the sole administrator is leaving before appointing a replacement, contact our support team. To protect your business, we will need to confirm that the request genuinely comes from the company before we make any change. We may ask for details that show the request is authorised by someone with authority to act for the company.

After the change

• Review the full user list and remove anyone who no longer needs access
• Check that company contact details and notification settings are still correct
• Make sure the new administrator knows how to reach our support team

The account remains the company's throughout; you are simply changing who manages it on the company's behalf.

Related account controls include adding users to your company account, removing a user from your account and understanding user roles and permissions.

See also: Can I get a copy of my Business Loan Agreement?, Changing your communication preferences, Closing your account: what to do first.

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You can choose how Credicorp gets in touch with you for different types of communication, and you can update those preferences whenever your circumstances change. This is separate from your notification content preferences — see managing your notification preferences for which types of message you receive.

What communication preferences cover

Communication preferences control the channel we use — email, phone or post — for different categories of message. They do not change the contact details themselves; if your phone number or email address has changed, update those first. See how to update your contact details.

The categories you can typically set preferences for include:

• Account notices — statements, payment confirmations, and changes to your agreement.
• Security alerts — sign-in from a new device, password changes, and suspicious activity warnings. These are always sent to at least one verified channel.
• Payment reminders — upcoming due dates and confirmation that a payment has been received.
• Service updates — information about new features, planned maintenance, or changes to how the portal works.

How to change your preferences

1. Sign in to your account at clients.credicorp.co.uk/login.
2. Go to Settings and look for Communication preferences or Contact preferences.
3. For each category, choose your preferred channel — typically email, phone or post. You can usually select more than one channel per category if you want messages to reach you in more than one way.
4. Save your changes. They take effect immediately.

Messages we will always send

Some communications are essential to the operation of your agreement and cannot be switched off or restricted to a single channel. These include important legal notices, changes that affect your facility, and anything we are required to send you by regulation. Security alerts about unusual account activity are also sent regardless of your preferences — they use every verified channel we hold for you.

Preferences are per-user

If more than one person on your team has a login, each person sets their own communication preferences. This means the finance director can receive payment confirmations by email while the office manager gets them by phone, and neither setting affects the other. See adding users to your company account if you need to set up additional logins.

When to review your preferences

Review your communication preferences whenever something changes in your business — for example:

• A key contact leaves or joins the team.
• Your company moves to a new office or changes its phone system.
• You bring in an accountant or bookkeeper who needs to receive certain notices.
• You change how your finance team works day to day.

Keeping your details safe while updating

Always update your contact details and communication preferences by signing in to the portal directly. Never make changes because an unsolicited caller, email or message told you to — that is a common fraud tactic. If you receive an unexpected message asking you to update your details, contact us through a verified channel to check whether it is genuine. See why keeping your contact details up to date matters for security and how to tell a genuine Credicorp email.

See also: Can I get a copy of my Business Loan Agreement?, Changing the main account administrator, Closing your account: what to do first.

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Closing your account is straightforward, but a little preparation saves trouble later. Working through these steps first means nothing is left behind once access ends.

Before you ask us to close it

• Check there is no outstanding balance on any Credicorp Flex or Slice facility
• Request a settlement figure if you still have a balance to clear
• Download your agreement, statements and any documents you want to keep
• Tell your accountant or bookkeeper, in case they need records first

What closing means

Once the account is closed, the logins for your users stop working and you'll no longer be able to sign in to view documents online. We will keep records for as long as we are required to for legal and regulatory reasons, but it is far easier to download what you need before closure than to request it afterwards.

How to start

When you're ready, ask our support team to close the account. We'll confirm there's nothing outstanding and let you know once it's done. If your company is being dissolved, sold or restructured, mention that too, as we may have additional steps to help things go smoothly.

See also: What happens to my data after I close my account?, What is the principal on a loan?, How to prepare your company before you apply.

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Credicorp accounts support multiple users so that finance teams, directors, and authorised signatories can each have their own secure login. Only users with administrator rights can add or remove other users.

Adding a new user

Go to Account > Users > Invite User. Enter the new user's business email address and select their permission level — either View Only (statements and balances) or Full Access (drawdown requests, repayments, and account changes). An invitation email is sent immediately and expires after 48 hours. If the invite lapses, simply resend it from the same screen.

Removing a user or revoking access

Select the user from the Users list and choose Remove Access. Their session is terminated immediately and they cannot log in again. This is the recommended first step whenever a director or employee leaves the business. If the departing user was the sole administrator, contact our support team to reassign administrator rights before removing them.

Keeping access under control

Review your user list periodically — especially after staff changes. Unused accounts with Full Access represent an unnecessary security exposure. You can downgrade a user to View Only at any time without removing them entirely, which is useful during a handover period.

We lend only to UK limited companies and LLPs, and the loan is to the company with no director personal guarantee. As business finance outside the consumer-credit regime, it is not covered by the Financial Ombudsman Service or FSCS.

See also: Who can access my Credicorp account?, How do I update my company details in my Credicorp account?.

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Account user management is handled under Settings → Users. Only users with the Administrator role can add, edit, or remove other users — standard users can view their own profile but cannot manage others.

Adding a new user

• Select Invite user and enter their name and business email address
• Choose their role: Administrator (full access) or Standard (view and initiate drawdowns, no settings access)
• An invitation email is sent automatically — it expires after 48 hours if not accepted

New users must complete an identity verification step before their access is activated. This typically takes a few minutes using their mobile device.

Adjusting roles and permissions

You can change a user's role at any time without removing and re-inviting them. Navigate to their profile in the Users list and select a new role from the dropdown. The change takes effect immediately. If your company has a Flex facility, you can also restrict individual users from initiating drawdowns without changing their overall role — this is configured under the user's Flex permissions tab.

Removing a user

Select the user and choose Deactivate. Their access is revoked instantly. Deactivated users are retained in your audit log so you have a record of actions they took while active — this cannot be deleted. If a user was the sole administrator, you must reassign the administrator role before deactivating them.

We lend only to UK limited companies and LLPs, and the loan is to the company with no director personal guarantee. As business finance outside the consumer-credit regime, it is not covered by the Financial Ombudsman Service or FSCS.

See also: What happens to account access when a director leaves the company?, How do I set up alerts and notifications on my Credicorp account?

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Your Credicorp account can have more than one user, so you don't have to share a single login across the finance team. An account administrator invites colleagues and chooses what each person can do.

Inviting a colleague

• Sign in and open the Users area within account settings
• Select Invite user and enter the colleague's work email address
• Choose the role that matches what they need to do
• Send the invitation; they confirm by following the link in their email

Invitations are personal to the email address you enter, so please make sure it is correct. An invitation that is not accepted within a reasonable period may expire, in which case you can simply send a new one.

Good practice

• Give each person their own login rather than sharing credentials
• Grant the lowest level of access that lets someone do their job
• Review your user list when people join or leave the business

Only people authorised by your company should be added. The account holder remains the company, and you are responsible for the actions of the users you invite. If you need help with the user list, our support team can talk you through it. To manage users, an administrator can sign in to your account and open the Users area.

For related account controls, see understanding user roles and permissions, removing a user from your account and keeping your account secure.

See also: Can I get a copy of my Business Loan Agreement?, Changing the main account administrator, Changing your communication preferences.

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To change the primary contact email for your company account, go to Settings → Contact Details → Primary Email. Enter the new address and select Send verification. A one-time confirmation link is sent to the new address — click it within 24 hours to complete the change.

Why verification is required

The primary contact email receives all account alerts, statement notifications, and formal communications from Credicorp. Requiring confirmation of the new address prevents misrouted correspondence if an address is entered incorrectly, and ensures that only someone with access to that inbox can authorise the switch.

What stays the same

Changing the contact email does not affect your login credentials if you use a different email to sign in. Login email and contact email are managed separately — update your login details under Settings → Security → Login Email if you want both to match.

Team and notification emails

If individual team members have their own notification preferences set to their personal work addresses, those are unaffected by a change to the company-level primary contact email. Each user manages their own alert address from their user profile. The primary contact email is used only for company-wide formal notices, not for individual user alerts.

We lend only to UK limited companies and LLPs, and the loan is to the company with no director personal guarantee. As business finance outside the consumer-credit regime, it is not covered by the Financial Ombudsman Service or FSCS.

See also: How do I add or remove users on my Credicorp company account?, How do I set up alerts and notifications on my Credicorp account?

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You may close your Credicorp account at any time once all outstanding balances — including any drawn Flex balance, remaining Business Loan instalments, or open Slice arrangements — have been fully repaid. There is no fee for closing the account.

Before you request closure

• Confirm your balance is zero. Go to Account > Overview — all products should show a nil balance.
• Download any statements, agreements, or documents you need. Once the account is archived, retrieval requires a formal data request and can take up to 30 days.
• Cancel any standing order or recurring payment set up from your bank to Credicorp that is no longer needed.

How to submit the closure request

Go to Account > Settings > Close Account and follow the on-screen confirmation steps. You will be asked to confirm that you understand the account history will be archived and that you have downloaded the documents you need. An administrator user must complete this step — View Only users cannot close the account. Once submitted, our team will confirm closure by email within two working days.

What happens after closure

Your login credentials cease to work once the account is archived. Any unused Flex limit or approved-but-undrawn Slice arrangement is cancelled. If you wish to borrow with Credicorp again in the future, you would need to submit a new application, which is subject to credit assessment at that time.

We lend only to UK limited companies and LLPs, and the loan is to the company with no director personal guarantee. As business finance outside the consumer-credit regime, it is not covered by the Financial Ombudsman Service or FSCS.

See also: How do I download statements and loan documents from my Credicorp account?, How do I update the bank account details on my Credicorp account?.

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A Credicorp loan account closes automatically once the balance has been fully repaid and any final interest or fee adjustments are settled. There is no separate "close my account" form to complete — paying the loan off is what closes it.

Settling the balance

If you want to clear your loan in full, the first step is to ask for a settlement figure. This is the exact amount needed to close the loan on a chosen date, including any interest accrued up to that point. Settlement figures are issued with a stated validity date, after which a fresh figure is needed.

Request one with the Request a Settlement Figure form. We will confirm the amount and, where early settlement reduces the interest you would otherwise pay, the rebate that applies.

Once the balance is zero

When your final payment lands and clears, your account is marked closed in our systems. You can then:

• ask for a final statement of account showing a zero balance — use the Request a Statement of Account form;
• ask us to confirm closure in writing for your records — the General Support Enquiry form is the right place to ask for this;
• let your bank know if you would like to cancel a Direct Debit that is no longer needed.

Updating business credit reference agencies

If we report to business credit reference agencies, the closure is normally reflected at their next monthly update. That is not instant — agencies typically take a few weeks to refresh — so do not be alarmed if the company's business credit file still shows the account for a short period after closure.

If something is left to settle

Where a small adjustment is outstanding (a refund of overpaid interest, a residual fee, or a final pro-rated amount) we will write to you with the detail and the amount. If something is owed to you, the Request a Refund of an Overpayment form is the quickest way to nominate the account to refund to.

Closing an account does not affect your right to see your data or to make a complaint about anything that happened while it was open. Both of those rights are explained on our Privacy Policy and complaints process and are open to you for as long as the relevant retention period applies.

Before closing, see what to do first when closing your account, what happens to your data after closure and where to find your account documents.

See also: How do I add users to my company account?, Can I get a copy of my Business Loan Agreement?, Changing the main account administrator.

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If you need help with your account that you can't sort out in the portal, our support team is here for you. Reaching us the right way means we can help faster.

Ways to get in touch

• Use the contact options shown in your signed-in account, where many requests can be raised directly
• Use the contact details published on our website for email or phone
• For account-specific matters, contacting us while signed in helps us identify your account

What to have ready

• Your company name and account or facility reference
• A clear description of what you need
• Confirmation that you're authorised to act for the company, where the request involves changes

For some requests, particularly those affecting access, signatories or bank details, we'll need to confirm your identity and authority before making changes. This is to keep your company's account secure.

A note on complaints and disputes

If something has gone wrong, tell us and we'll try to put it right. Please remember that, as a business lender outside the FCA consumer-credit regime, the Financial Ombudsman Service is not available for our facilities. We still take concerns seriously and will work with you to resolve them.

For common support routes, see updating address, name or contact details, updating the authorised signatory and requesting a copy of your data.

See also: How do I add users to my company account?, Can I get a copy of my Business Loan Agreement?, Changing the main account administrator.

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Your Credicorp account holds a complete document history for your facility — from your original loan agreement or Flex limit letter through to monthly statements and individual drawdown confirmations. These are available to download at any time without contacting us.

Finding your documents

• Statements — go to Account > Statements. Select the month and click Download PDF. Statements are generated on the first working day of each month covering the previous calendar month.
• Loan or facility agreement — go to Account > Documents > Agreements. Your signed agreement is stored here from the point of first drawdown.
• Repayment schedule (Business Loan) — available under Documents > Schedules. This shows each repayment date and the amount due.
• Drawdown confirmations (Flex) — each Flex drawdown generates a confirmation letter in Documents > Drawdowns.
• Slice instalment summaries — available under Documents > Slice, one PDF per bill spread.

Using documents for accounting and audit purposes

Our PDFs are digitally time-stamped and can be used directly for bookkeeping, audit evidence, or filing with your accountant. If you need a certified copy of an agreement for legal proceedings, contact support — we can provide a letter of authenticity on headed paper.

How long are documents retained?

Documents remain accessible in your account for seven years from the date of the relevant transaction, in line with standard UK business record-keeping requirements. After account closure, you should download anything you need before the account is archived.

We lend only to UK limited companies and LLPs, and the loan is to the company with no director personal guarantee. As business finance outside the consumer-credit regime, it is not covered by the Financial Ombudsman Service or FSCS.

See also: How do I update my company details in my Credicorp account?, How do I manage my Credicorp account notification settings?.

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You can export your full account history from Account → Transaction History → Export. Choose a date range, then select CSV (for spreadsheet import) or PDF (for a formatted statement). The export is generated immediately and downloads to your browser.

What the export includes

• All drawdowns and the dates funds were sent
• Repayment collections, including any early repayment amounts
• Slice instalments and their settlement dates
• Flex balance at the start and end of each statement period
• Any fees applied during the period

Sharing with your accountant

The PDF export carries your company name, registered number, and facility reference — it is formatted to accompany management accounts or a year-end pack without further editing. If your accountant uses accounting software, the CSV export maps cleanly to date, description, debit, and credit columns. Column headers are labelled in the file.

Retention and historical data

Transaction records are available in the dashboard for the full term of any active or closed facility, subject to our standard data retention period. If you need records older than those visible in the export tool, contact our support team with your facility reference and the date range required.

We lend only to UK limited companies and LLPs, and the loan is to the company with no director personal guarantee. As business finance outside the consumer-credit regime, it is not covered by the Financial Ombudsman Service or FSCS.

See also: What information does the Credicorp dashboard show?, How do I set up alerts and notifications on my Credicorp account?

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A settlement figure is the total amount required to pay your loan off in full on a specific date. The figure changes over time, so it is always quoted as valid up to a stated date.

Because interest accrues daily on the outstanding balance, the settlement amount falls the sooner you clear it. The figure we quote already reflects this, so you can see exactly what it costs to close the loan on the date you choose.

Request yours with the Request a Settlement Figure form. The figure shows any rebate of interest and any early-settlement charge — up to 28 days' interest, which we waive in many cases — so you see the exact cost before you confirm. For more, see paying your loan off early and early repayment and what you save.

See also: How do I add users to my company account?, Can I get a copy of my Business Loan Agreement?, Changing the main account administrator.

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To link a new bank account, go to Settings → Payment Accounts in your Credicorp dashboard and select Add account. You will need the sort code and account number of the business current account you want to add.

Verification process

For security, we verify new bank accounts before any funds can be sent to them. Verification is done via a small penny-credit test — we send a nominal amount (typically £0.01) to the account you have listed. You confirm the reference shown in your bank statement inside your Credicorp account to complete the link. This usually takes one business day.

Which accounts are accepted?

• UK business current accounts held in the company's name
• Accounts at FCA-authorised or PRA-regulated banks and e-money institutions
• One primary disbursement account and up to two secondary accounts per facility

Personal current accounts and accounts in a director's name cannot be used — disbursements are made to the company only.

Removing or changing your primary account

You can demote your current primary account and promote a newly verified account at any time from the same settings panel. If you have an active drawdown in progress, the change will take effect from the next disbursement, not the current one.

We lend only to UK limited companies and LLPs, and the loan is to the company with no director personal guarantee. As business finance outside the consumer-credit regime, it is not covered by the Financial Ombudsman Service or FSCS.

See also: How do I update my registered office address in my Credicorp account?, How do I export my Credicorp account history?

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Credicorp sends notifications for key account events — drawdowns processed, repayments collected, statements available, and account changes. You can control which of these you receive and by which channel from within the account settings.

Available notification types

• Drawdown confirmed — sent when a Flex drawdown is approved and funds are dispatched.
• Repayment collected — confirms a scheduled or ad hoc repayment has been taken.
• Statement ready — monthly notification that your account statement is available to download.
• Account changes — alerts when a user is added or removed, or company details are updated.
• Payment missed — immediate alert if a scheduled repayment fails to collect.

How to change your preferences

Go to Account > Notifications. Each notification type has an email toggle and an SMS toggle. You can enable or disable them independently. Changes save immediately — there is no separate save button. Note that Payment missed and Account changes alerts cannot be fully disabled; at least one channel (email or SMS) must remain active for these two types as they are operationally significant.

Notifications for multiple users

Each user on the account manages their own notification preferences. An administrator cannot change another user's notification settings, though they can see which users are registered. If your finance team wants consolidated alerts, consider nominating a single Full Access user as the primary notification recipient and setting others to View Only.

We lend only to UK limited companies and LLPs, and the loan is to the company with no director personal guarantee. As business finance outside the consumer-credit regime, it is not covered by the Financial Ombudsman Service or FSCS.

See also: How do I reset my Credicorp account password?, Who can access my Credicorp account?.

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When someone leaves your business or no longer needs access, an administrator should remove them from the account straight away. Keeping your user list current is one of the simplest ways to protect company information.

Removing access

• Sign in and open the Users area in account settings
• Find the person in your user list
• Select Remove or Revoke access
• Confirm; their login stops working immediately

Removing a user does not delete any company records or history. Statements, documents and your loan information stay with the account. You are only withdrawing that individual's ability to sign in.

When to act quickly

• An employee has left the company
• Someone has changed role and no longer needs access
• You suspect a login may have been compromised

If the person leaving is your only administrator, promote another colleague to administrator first, or contact our support team so we can help you keep the account manageable. As the account holder, your company is responsible for keeping the list of authorised users accurate.

Before changing access, it may help to review user roles and permissions. If you are replacing someone, see adding users to your company account; if there is any security concern, read keeping your account secure.

See also: Can I get a copy of my Business Loan Agreement?, Changing the main account administrator, Changing your communication preferences.

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Under UK data protection law, individuals have the right to ask for a copy of the personal data an organisation holds about them. This is known as a subject access request, and you can make one to us.

What you can ask for

• A copy of the personal data we hold about you
• Information about how and why we use it
• Details of who we may share it with and how long we keep it

A subject access request relates to personal data about an individual. Information that is purely about your company, rather than about a person, falls outside this particular right, though you can of course access many company records directly in your account.

How to make a request

Contact us using the details on our website or in our privacy notice and tell us what you're asking for. We may need to confirm your identity before we respond, so that we don't disclose personal data to the wrong person. We aim to respond within the timescales set by data protection law.

Other data rights

You may also have rights to correct inaccurate data or, in some cases, to ask for erasure. These rights have limits, especially where we must keep records for legal reasons. Our privacy notice explains them in full.

Related account articles cover what happens to your data after account closure, where to find account documents and how to contact Credicorp support.

See also: How do I add users to my company account?, Can I get a copy of my Business Loan Agreement?, Changing the main account administrator.

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You are entitled to a statement of your account, and you can request one at any time at no charge. A statement shows your payments, your current balance and any charges applied.

A statement is useful when you want to reconcile your records, confirm a payment has landed, or check the balance before asking for a settlement figure. It is a snapshot of the account as it stood on the date it was produced.

Use the Request a Statement of Account form and tell us whether you would like it by email or post. We aim to send statements within five working days. You can also download your statements yourself, or check whether a payment has reached us.

See also: How do I add users to my company account?, Can I get a copy of my Business Loan Agreement?, Changing the main account administrator.

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If you have forgotten your password or have been locked out after too many failed attempts, you can reset it yourself in under two minutes from the Credicorp login page — no need to contact support for a standard reset.

Step-by-step password reset

• Go to the Credicorp login page and click Forgotten password?
• Enter the email address associated with your account and click Send reset link.
• Open the email (check your spam folder if it does not arrive within a few minutes) and click the link.
• Choose a new password. It must be at least 12 characters and include at least one number and one special character.
• Log in with your new password immediately — the reset session closes once you authenticate.

If you no longer have access to the email address

Contact Credicorp support with proof of identity (Companies House number and the last four digits of your registered bank account). We will update the email address on file and then send you a fresh reset link. For security, this process takes one working day.

Preventing future lockouts

Use a business password manager rather than reusing passwords across services. Enable two-factor authentication (2FA) in Account > Security — this reduces your exposure even if a password is compromised. After five incorrect login attempts the account is locked for 15 minutes automatically.

We lend only to UK limited companies and LLPs, and the loan is to the company with no director personal guarantee. As business finance outside the consumer-credit regime, it is not covered by the Financial Ombudsman Service or FSCS.

See also: I cannot log in to my Credicorp account — what should I do?, How do I manage my Credicorp account notification settings?.

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If you've forgotten your password or simply want to change it, you can reset it yourself in a few steps. You don't need to contact us for a routine reset.

If you've forgotten your password

• Go to the sign-in page and select Forgot password
• Enter the email address linked to your user account
• Open the reset link we send and choose a new password
• Sign in with your new password

For security, the reset link is time-limited. If it has expired, just request a new one. We will only ever send the link to the email address already registered to your user account.

If you want to change a password you remember

Sign in and open your profile or security settings, then choose to update your password. Pick something strong and unique that you don't use on other sites.

If the reset email doesn't arrive

• Check your spam and junk folders
• Confirm you used the correct email address
• Ask your IT team to allow messages from our official domain

Still stuck, or no longer have access to the registered email? Contact our support team. We'll need to confirm your identity and authority before making changes, to keep the account safe.

If email delivery is the issue, see why account emails may not be arriving. For broader sign-in protection, read keeping your account secure or how to contact Credicorp support.

See also: How do I add users to my company account?, Can I get a copy of my Business Loan Agreement?, Changing the main account administrator.

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Account alerts are configured under Settings → Notification Preferences. You can choose to receive alerts by email, SMS, or both, and you can set different preferences for different event types.

Available alert types

• Drawdown confirmed — sent when funds leave our account towards yours
• Repayment collected — confirmation when a scheduled repayment or Slice instalment clears
• Flex balance threshold — notifies you when your available Flex headroom drops below a figure you set
• Statement ready — monthly or cycle-end statements available to download
• Account access — alerts when a new user logs in or account details are changed

Who receives alerts?

Each user on the account can manage their own notification preferences independently. An account administrator can also set company-wide defaults that apply to any new users added. If you are the sole account user, alerts go to your registered email and mobile number by default.

Threshold alerts for Flex

If your company uses Credicorp Flex, you can set a headroom threshold — for example, receive an alert when less than 20% of your facility limit remains available. This is particularly useful if multiple team members can initiate drawdowns. Navigate to Flex → Alert Thresholds to configure this separately from your general notifications.

We lend only to UK limited companies and LLPs, and the loan is to the company with no director personal guarantee. As business finance outside the consumer-credit regime, it is not covered by the Financial Ombudsman Service or FSCS.

See also: What information does the Credicorp dashboard show?, Can I manage multiple Credicorp facilities from one account?

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Keeping the company's contact details up to date is one of the most useful things you can do. We send important communications by post, by email and (when you have agreed) by text message, and we cannot reach you if those routes are out of date.

What to do

The quickest way to update the details we hold is the Update Your Contact Details form. The form covers:

• the company's correspondence address (including a temporary forwarding address);
• a new phone number, or removal of one you no longer use;
• a new email address;
• a change of director contact, or a new authorised contact for the account;
• preferred contact times or channels.

For straightforward changes we will normally update the record within two working days and write to confirm. If a change affects how a Direct Debit is reported (rare — only when bank details change) we will tell you what to expect.

If the company changes its name

If the company changes its registered name at Companies House, we need to update our records to match the legal entity on the loan. Please use the Update Your Contact Details form, tell us the new name and the date of the change, and we will check it against the Companies House register. Once confirmed, statements, settlement figures and future correspondence will be issued in the company's updated name. The loan itself stays with the same legal entity — a change of name does not change who is liable.

If a director changes

If a director leaves or joins, or an existing director changes their own name, tell us through the same form. We may ask for confirmation from Companies House and a fresh identity check on any new director, so our records and our anti-money-laundering checks stay current.

Telling other places too

Updating us is one step. After a company name change you will also want to update the company's bank, HMRC, its invoices and website, and anyone the company contracts with. Companies House guidance at gov.uk sets out the formal process for changing a company name.

If anything is unclear, please contact us — and if a director has additional support needs around how we communicate, please tell us using the Additional Support Needs form so we can accommodate them.

Related account articles cover registered company detail changes, bank detail updates and where to find account documents.

See also: How do I add users to my company account?, Can I get a copy of my Business Loan Agreement?, Changing the main account administrator.

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You can update most company details directly inside your Credicorp online account. Changes to legally significant information — such as your registered company name following a Companies House amendment — are reviewed by our team before they take effect, usually within one working day.

What you can update yourself

• Trading address and correspondence address
• Main business telephone number
• Primary contact name and job title
• VAT registration number

Changes that require a review

Registered company name changes, Companies House number corrections, and changes to your SIC code require supporting documentation (for example, a Certificate of Incorporation on Change of Name). Upload the document through the Company Details section and our team will confirm once verified. Do not attempt to use new banking details or increase your facility limit until the review is complete.

Why keeping details current matters

Our credit decisions and facility reviews draw on your company profile. Outdated information can slow automated checks, delay drawdowns, or trigger a manual hold on your account. If your company has undergone a restructure — for example, converting from an LLP to a limited company — contact us directly, as this may require a new application.

We lend only to UK limited companies and LLPs, and the loan is to the company with no director personal guarantee. As business finance outside the consumer-credit regime, it is not covered by the Financial Ombudsman Service or FSCS.

See also: How do I add or remove a user on my Credicorp account?, Who can access my Credicorp account?.

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If your business has changed bank accounts, you'll want to make sure the account we use for your Credicorp facility is up to date. Because bank details are sensitive, we handle these changes carefully.

What changing bank details affects

• The account used for any disbursement
• The account from which repayments are collected, where applicable

How to make the change

You can start the request from your account settings or by contacting our support team. To protect your business against fraud, we will verify the new details before they take effect. This may include confirming the request comes from an authorised person at your company and checking that the new account is in your company's name.

Important security note

We will never ask you to change your repayment or disbursement details in response to an unexpected email or phone call. If you receive a message claiming to be from us asking you to redirect payments, do not act on it. Instead, contact us using the details on our website. Verifying changes like these is how we help keep your company's money safe.

Once the change is confirmed, you'll receive confirmation in your account documents.

You may also need to update your contact details or update registered company details. For fraud-prevention basics, see keeping your account secure.

See also: How do I add users to my company account?, Can I get a copy of my Business Loan Agreement?, Changing the main account administrator.

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It is important that we always hold your current phone number, email address and postal address. Out-of-date details can mean you miss statements, notices or messages about your account.

Keeping your details current also helps us verify it is really you when you call, and means time-sensitive items — such as a settlement figure or a response to a request — reach you without delay.

The quickest way to update them is the Update Your Details form on our Forms & Requests page. We will confirm once the change has been applied. If you have changed your business name or registered address as well, use update your address, name or contact details, and see how we verify it is really you on the phone.

See also: How do I add users to my company account?, Can I get a copy of my Business Loan Agreement?, Changing the main account administrator.

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You can update your registered office address through the Settings → Company Details section of your Credicorp online account. The change is applied to all future correspondence, statements, and formal notices from that point forward.

What you will need

• Your new registered office address as it appears at Companies House
• The effective date of the change (must match your CH filing)
• Proof of the update if requested — a Companies House confirmation is usually sufficient

Why the address must match Companies House

Because lending is made to the company, we are required to hold the address exactly as registered. If your CH record has not yet been updated, complete that filing first, then return to your Credicorp account to make the change. Mismatched addresses can delay disbursements or trigger a manual verification step.

How long does it take?

Address changes made before 16:00 on a business day are typically processed the same day. You will receive a confirmation email to your account's registered contact address once the update is live. If you have an active Flex facility or outstanding Slice instalments, the new address will appear on your next scheduled statement.

We lend only to UK limited companies and LLPs, and the loan is to the company with no director personal guarantee. As business finance outside the consumer-credit regime, it is not covered by the Financial Ombudsman Service or FSCS.

See also: How do I link a new bank account to my Credicorp account?, What information does the Credicorp dashboard show?

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An authorised signatory is a person your company has empowered to act on its behalf in dealings with us, such as agreeing changes to your facility. When that person changes, the account needs to be updated so we know who has authority.

When you might need to change it

• A director or finance lead with authority leaves the business
• Your company appoints someone new to handle its finance arrangements
• Your board changes who is authorised to act

How we handle the change

Because a signatory can make decisions that bind the company, we verify these changes carefully. We'll need confirmation that the new arrangement is genuinely authorised by your company, for example by someone with existing authority or appropriate evidence of the appointment. This protects your business from unauthorised changes.

Signatory versus user access

It's worth knowing the difference between a signatory and a portal user. A user can sign in and view or manage the account online according to their role. A signatory has authority to act for the company in its agreement with us. Someone may be one, both or neither. To start a change, contact our support team and we'll guide you through what's needed.

Related changes include changing the main account administrator, updating registered company details and updating address, name or contact details.

See also: How do I add users to my company account?, Can I get a copy of my Business Loan Agreement?, Changing your communication preferences.

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Credicorp disburses funds only to a verified UK business bank account held in your company's name. If you change your business bank account — for example, switching from one bank to another or opening a new account — you must update and re-verify your details before your next drawdown.

How to submit a bank account change

• Log in and go to Account > Banking Details > Update Bank Account.
• Enter the new sort code and account number.
• Upload a recent bank statement (dated within the last 90 days) showing your company name, sort code, and account number. A PDF downloaded from your online banking is acceptable.
• Confirm the change. You will receive an email acknowledging the request.

What happens during verification

Our operations team checks that the account is a UK business account held in the same company name as your Credicorp account. If the names differ — for example, due to a trading name — include a covering note explaining the relationship. Verification typically completes within one working day. Until verification is confirmed, any pending drawdown will be held; repayments can still be made from either account during this period.

If you need an urgent drawdown

If you have an active Flex facility and an urgent drawdown need while the new details are being verified, contact support to discuss options. We cannot override the verification step, but we can prioritise the review if you notify us promptly.

We lend only to UK limited companies and LLPs, and the loan is to the company with no director personal guarantee. As business finance outside the consumer-credit regime, it is not covered by the Financial Ombudsman Service or FSCS.

See also: How do I update my company details in my Credicorp account?, How do I add or remove a user on my Credicorp account?.

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Not being able to get into your account is frustrating, and most of the time it comes down to something small and easily fixed. This page walks through the quick checks to try first, how to recover access if the password really is the problem, and — just as importantly — how to be certain you are on the genuine site before you type your details in anywhere.

Quick self-checks to try first

Before anything else, run through these. They clear up the large majority of sign-in problems in a minute or two.

• Check the email address. Sign in with the exact email address your account is registered to. A different address — a personal one instead of the business one, or an old inbox — simply will not match.
• Watch for Caps Lock and autocorrect. Passwords are case-sensitive. Caps Lock left on, or a phone keyboard auto-capitalising the first letter, is one of the most common causes of a "wrong password" message.
• Be wary of saved or autofilled details. A browser or password manager may be filling in an old password, or details for a different site. Clear the fields and type them yourself to be sure.
• Your session may simply have expired. For security, we sign you out after a period of inactivity. If a page that worked earlier now asks you to sign in again, that is expected — just sign in fresh.
• Try once more, slowly. Re-enter the email and password carefully, then submit. Avoid hammering the button — repeated rapid attempts can trip a temporary lock designed to keep your account safe.

How to reset or recover your access

If the checks above have not worked, the password itself is the most likely culprit. You can reset it yourself without needing to call us.

1. Type the portal address yourself. Go to credicorp.co.uk and open the sign-in page directly, rather than clicking a link you were sent.
2. Use the "forgotten password" link. On the sign-in page, choose the option to reset your password. You will be asked for the email address on the account.
3. Check your inbox for the reset link. We send a secure link to that email address. If it is not there within a few minutes, look in your spam or junk folder, and confirm you used the right address.
4. Set a new, strong, unique password. Choose something you do not use anywhere else. A few random words together are easy to remember and hard to guess.
5. If you are locked out, give it a short while. A temporary lock after several failed attempts usually clears on its own after a short period. If you still cannot get in after resetting, contact us through the official site and we will help.

How we confirm it is really you when you ask for help

If you do need to contact us about getting back in, we will first confirm we are genuinely speaking to you before discussing anything account-specific. This protects you from impersonation — and it is also why we will only ever help you reset access through our own secure process, never by you sharing a password with us.

We typically ask for a small set of details such as your name, date of birth and the address we hold, and a couple of digits from your account or reference number — never the whole thing. What we will never ask for is your full password, your card's long number, or a one-time code. For exactly how this works, see how we verify it is really you on the phone.

Keeping your login secure afterwards

Once you are back in, a few simple habits keep things safe going forward:

• Use a strong, unique password for the portal — not one you reuse on other sites.
• Turn on any extra login step the portal offers, so a password alone is not enough to get in.
• Secure the email account your sign-in is registered to. Whoever controls that email can often reset other logins, so protect it just as carefully.
• Sign out on shared or public devices and avoid saving the password in a browser someone else uses.

There is more on all of this in keeping your portal login secure.

This help site never asks you to sign in

One thing worth knowing: this help centre is account-blind. It holds no logins and stores none of your personal details — we cannot see your balance, your account, or whether you are signed in, and nothing you read here is tied to your identity. The only place you sign in is the portal on credicorp.co.uk. If a page that looks like ours asks you to "log in to read this" or to "verify your account" to view help, that is a warning sign of a fake.

If you still cannot get in

If you have run the checks, reset your password and confirmed you are on the genuine site but still cannot sign in, contact us through the official credicorp.co.uk site and we will help you recover access securely. Use the General Support Enquiry form or the details on our Contact Us page — and if a phone call is difficult for any reason, our Additional Support Needs form lets us note that on your account.

Credicorp Limited lends to UK limited companies and LLPs for business purposes. This is exempt business lending, not regulated consumer credit, so the borrower is the company rather than an individual — but the security of your portal login matters just as much, and the guidance above applies in full.

See also: How do I add users to my company account?, Can I get a copy of my Business Loan Agreement?, Changing the main account administrator.

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Login problems are almost always solvable without contacting support. Work through the checks below in order before raising a ticket.

Common causes and quick fixes

• Wrong email address — your Credicorp login is tied to the business email you registered with, not a personal address. Try any alternative business email addresses you may use.
• Account locked after failed attempts — after five incorrect password entries, the account is locked for 15 minutes. Wait, then try once more or use the Forgotten password? link.
• Browser cache or cookies — clear your browser cache, or try an incognito/private window. Outdated session cookies occasionally prevent the login page from loading correctly.
• Two-factor authentication (2FA) code not arriving — check that your registered mobile number is current. Authenticator app codes can fail if your device clock is out of sync; re-sync it in your phone's date/time settings.
• Account not yet verified — new users must click the verification link in their invitation email before they can log in. Request a fresh invite from your company's account administrator.

When to contact support

If you have worked through the above and still cannot log in — particularly if you suspect unauthorised access or your email address has changed — contact our team directly. Include your Companies House number in your message so we can locate your account quickly and securely.

Security notice

Credicorp will never ask for your password by email, phone, or chat. If you receive any such request, do not respond and report it to us immediately.

We lend only to UK limited companies and LLPs, and the loan is to the company with no director personal guarantee. As business finance outside the consumer-credit regime, it is not covered by the Financial Ombudsman Service or FSCS.

See also: How do I reset my Credicorp account password?, Who can access my Credicorp account?.

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Your account holds important information about your company's borrowing, so keeping it secure protects your business. A few habits make a real difference.

Protect your sign-in

• Use a strong, unique password that you don't reuse elsewhere
• Never share your login; give each colleague their own user account instead
• Be cautious of emails or calls asking you to confirm passwords or codes

Manage access carefully

• Give each user only the access their role needs
• Remove people promptly when they leave or change role
• Review your user list regularly so no old accounts linger

Spot anything unusual

If you notice activity you don't recognise, a login you didn't expect, or you think a password may have been exposed, change the password immediately and contact our support team. We will never ask you to disclose your full password, and we will never ask you to move money to keep it safe.

Because we lend only to companies, your account and its security sit outside the FCA consumer-credit regime, but the same common-sense protections apply. Looking after access is part of looking after your company's finances.

Useful next steps include resetting your password, adding users safely and removing access when someone leaves.

See also: Can I get a copy of my Business Loan Agreement?, Changing the main account administrator, Changing your communication preferences.

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Notifications keep you informed about activity on your company account, from upcoming payments to new documents. You can tailor many of these to suit how your finance team prefers to work.

What you can adjust

• Reminders about upcoming or scheduled payments
• Alerts when a new statement or document is available
• Updates about requests you have raised with us
• Optional product news and service updates

You can manage these from the Notifications section of your account settings. Each user can set preferences for their own login, so the right people get the messages that matter to their role.

Messages we will always send

Some communications are essential to the operation of your agreement and cannot be switched off. These include important notices about your account, changes that affect your Credicorp Flex or Slice facility, and anything we are required to send you. Turning off optional updates does not affect these service messages.

Keeping contact details current

Notifications are only useful if they reach you. Make sure the email addresses and any phone numbers on the account are correct and monitored, and review them whenever someone joins or leaves your team. To choose which channel we use for each type of message — email, phone or post — see changing your communication preferences. For security notifications specifically, see what your account activity alerts are telling you.

See also: How do I add users to my company account?, Can I get a copy of my Business Loan Agreement?, Changing the main account administrator.

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Roles let you match each colleague's access to their job. Rather than everyone seeing and changing everything, you decide who can manage the account, who can act day to day, and who can only look.

Typical roles

• Administrator — manages users and roles, updates company contact details, and oversees account settings as well as everyday tasks
• Standard user — handles day-to-day activity such as viewing balances and statements and raising requests, without managing other users
• View-only — can see balances, statements and documents but cannot make changes or raise requests

Choosing the right role

A useful principle is least privilege: give each person only the access they need. Your bookkeeper or accountant might suit view-only access, while a finance manager may need standard or administrator rights. You can change someone's role at any time as their responsibilities change.

Keep at least one administrator on the account so user management never gets stuck. We recommend two, so cover is in place if one person is away or leaves the business. Whatever the role, the account itself remains the company's, and the company is responsible for what its users do.

Next, see how to add users to your company account, remove a user from your account or give your accountant access.

See also: Can I get a copy of my Business Loan Agreement?, Changing the main account administrator, Changing your communication preferences.

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Your account is held in your company's name, so it's important that the legal and contact details we hold match your records at Companies House. Keeping them current means your statements, notices and correspondence reach the right place.

Details to keep up to date

• Registered company name and number
• Registered office address
• Trading address, if different
• Main business contact details

How to update them

You can update many details from the Company details area of your account settings. Some changes, particularly a change of company name or number, may need to be confirmed by our team so that documents and agreements stay properly aligned with the right legal entity. If we need supporting evidence, such as confirmation of a name change at Companies House, we will tell you what is required.

Why it matters

Accurate details help us serve any legal notices correctly and make sure important information about your Credicorp Flex or Slice facility is not missed. If your company is undergoing a more significant change, such as a restructure or sale, contact our support team so we can advise on what that means for your account.

For nearby changes, see updating address, name or contact details, updating the authorised signatory and updating your bank details.

See also: How do I add users to my company account?, Can I get a copy of my Business Loan Agreement?, Changing the main account administrator.

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Because lending is made to the company rather than to any individual director, a director leaving has no effect on the facility itself — repayment schedules continue as normal and the outstanding balance does not change. What you do need to manage is that person's user access to the online account.

Removing a departing director's access

Any account administrator can go to Settings → Users → Manage Access and deactivate the departing director's login immediately. Deactivation is instant — they will no longer be able to view balances, initiate drawdowns, or download statements from the moment you confirm the change. We recommend doing this on or before their last day.

Assigning a replacement administrator

If the departing director was the sole account administrator, you must promote another authorised user to administrator role before removing them. If no other users exist on the account, contact our support team with your company's facility reference, the name of the departing director, and details of the authorised signatory who should take over. We will complete an identity verification step to ensure continuity of access without compromising security.

Updating signatory information

If your company's authorised signatories at Companies House have changed as a result of the director leaving, update those details under Settings → Company Details once the CH filing is confirmed. This keeps our records aligned with the current company structure.

We lend only to UK limited companies and LLPs, and the loan is to the company with no director personal guarantee. As business finance outside the consumer-credit regime, it is not covered by the Financial Ombudsman Service or FSCS.

See also: How do I add or remove users on my Credicorp account?, How do I update my registered office address in my Credicorp account?

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Repaying your facility in full is good news, and it doesn't mean your account is closed automatically. Your account stays in place so you can access your history and, if you wish, borrow again in future.

What happens after final repayment

• Your balance shows as settled once the final payment clears
• You'll receive confirmation that the facility has been repaid
• Your statements, agreement and documents remain available to download

Your account stays open

Keeping the account open means your records are there when you need them for bookkeeping, audits or year-end, and it makes any future application simpler because your business is already set up with us. There's no obligation to borrow again, and an open account with a settled balance costs you nothing.

If you want to close it

If you'd prefer to close the account once everything is settled, you can ask us to do so. Before you close it, download any documents you want to keep, because access ends when the account is closed. Our support team can confirm there's nothing outstanding and guide you through it.

See also: How do I close my Credicorp account?, What happens to my data after I close my account?, How do I update the authorised signatory on the account?.

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When you close your account, we don't simply delete all your information straight away. Some records we are legally required to keep for a period, even after an account is closed.

What we keep, and why

• Records of your agreement and repayments, to meet legal and regulatory obligations
• Information needed to deal with any later queries, audits or disputes
• Anything we must retain under tax, anti-money-laundering or other applicable law

We keep this information only for as long as we have a lawful reason to, then dispose of it securely. Closing the account does mean you'll lose online access, so download anything you want to keep beforehand.

Your data rights

Under UK data protection law you have rights over your personal data, including the right to ask for a copy of it or, in some cases, to ask us to erase it. Erasure rights are not absolute: where we are required to keep records, we cannot delete them until that period ends. You can read more in our privacy notice or contact us to make a request.

As a business lender, our service sits outside the FCA consumer-credit regime, but our data protection responsibilities still apply in full.

See also: How do I request a copy of my data?, What happens if there is a data breach?, What happens to my account when I repay in full?.

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The Credicorp dashboard is your central view of everything happening across your company's account. It loads on login and refreshes in real time, so the figures you see reflect the current state of your facilities rather than the previous day's snapshot.

Summary panel

• Business Loan — outstanding principal, next repayment date and amount, and a repayment progress indicator
• Credicorp Flex — total facility limit, current drawn balance, and available headroom; one-click drawdown button if headroom is available
• Credicorp Slice — active Slice arrangements showing bill reference, total spread, instalments paid, and next instalment date

Recent activity feed

Below the summary panel, the activity feed shows the last 30 transactions across all facilities in reverse chronological order. Each entry shows the date, type (drawdown, repayment, fee), facility it relates to, and amount. Select any entry to see full detail including the payment reference and the bank account involved.

Upcoming payments

A forward-looking panel shows the next seven days of scheduled repayments or Slice instalments. This updates automatically when you make an early repayment or adjust a Flex drawdown. You can also export this view as a calendar file to import into your finance team's diary.

We lend only to UK limited companies and LLPs, and the loan is to the company with no director personal guarantee. As business finance outside the consumer-credit regime, it is not covered by the Financial Ombudsman Service or FSCS.

See also: How do I export my Credicorp account history?, Can I manage multiple Credicorp facilities from one account?

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If you notice unfamiliar activity — a drawdown you did not request, an unknown user added to the account, or a login from a device or location you do not recognise — treat it as a potential security incident and act straight away.

Immediate steps

• Change your password immediately using the Forgotten password? flow, which invalidates all existing sessions across every device.
• Review the audit log — go to Account > Activity Log to see a timestamped list of every login, drawdown request, and settings change in the last 90 days.
• Remove any unfamiliar users — go to Account > Users and revoke access for anyone you do not recognise.
• Contact Credicorp support immediately — call or email us and ask for an account freeze. We can pause all drawdown activity while you and our team investigate. Provide your Companies House number for fast verification.

What Credicorp will do

Once we receive a security incident report, we freeze outbound transactions, flag the account for our security team, and send you a written timeline of all recent account events. We will work with you to establish whether any transactions need to be disputed and, where appropriate, refer the matter to Action Fraud.

Prevention

Enable two-factor authentication (2FA) under Account > Security — it is the single most effective control against account takeover. Ensure that every user on the account uses a unique, strong password and that access is revoked promptly when staff leave.

We lend only to UK limited companies and LLPs, and the loan is to the company with no director personal guarantee. As business finance outside the consumer-credit regime, it is not covered by the Financial Ombudsman Service or FSCS.

See also: I cannot log in to my Credicorp account — what should I do?, How do I reset my Credicorp account password?.

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Your important account documents are stored securely in one place, so you can find what you need without searching through old emails. Everything sits within your signed-in account.

What you'll find

• Your credit agreement and any related terms
• Statements of account
• Notices and letters we have sent you
• Confirmations of changes you have requested

Finding and downloading documents

Sign in and open the Documents area of your account. Documents are usually listed with the most recent first, and you can download them as PDFs to save or share with your accountant. If you need a document that isn't shown, our support team can help you locate or reissue it.

Keeping copies

It's good practice to download and store key documents in your own records, especially your agreement and statements, so your finance team always has them to hand for bookkeeping, audits or year-end. Which documents a colleague can see depends on their user role, so view-only users will still be able to read and download what they have access to.

See also: How to download your loan documents, Can I manage more than one facility from a single account?, Can my company use Flex and Slice together?.

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Your Credicorp account belongs to your company, not to any one individual. During onboarding, the person who completed the application is automatically set as the first administrator. From that point, your company controls who can see or act on the account.

Two permission levels

• View Only — can see balances, statements, repayment schedules, and drawdown history. Cannot initiate transactions or change account settings.
• Full Access — can request drawdowns on a Flex facility, make repayments, update company details, and manage other users. Treat this level as equivalent to having a company credit card.

Who should hold Full Access?

Typically this is one or two directors or a designated finance manager. Avoid granting Full Access to contractors or temporary staff. If an authorised signatory changes — for example following a directorship change registered at Companies House — update your user list promptly.

Shared or generic logins are not permitted

Each user must have their own email address and login. Shared credentials obscure the audit trail and can complicate any dispute over a transaction. Credicorp may suspend an account where we detect concurrent sessions under the same login from different devices.

We lend only to UK limited companies and LLPs, and the loan is to the company with no director personal guarantee. As business finance outside the consumer-credit regime, it is not covered by the Financial Ombudsman Service or FSCS.

See also: How do I add or remove a user on my Credicorp account?, I cannot log in to my Credicorp account — what should I do?.

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A Credicorp account is a business account. It is opened in the name of a UK limited company or limited liability partnership (LLP) that borrows from us for genuine business purposes. The account, like the borrowing itself, belongs to the company rather than to any individual.

Who is eligible

• UK-registered limited companies (Ltd or PLC)
• Limited liability partnerships (LLPs) registered with Companies House
• Businesses borrowing for trade, growth, equipment, stock or working capital

Who is not eligible

• Individuals borrowing for personal or household use
• Sole traders and ordinary (non-LLP) partnerships
• Charities and other bodies that are not the entity types above

Because we lend only to incorporated businesses for business purposes, your agreement sits outside the FCA consumer-credit regime. That means the Financial Ombudsman Service and the Financial Services Compensation Scheme (FSCS) do not apply. We also do not take personal guarantees from directors: the obligation is the company's.

If you are unsure whether your business qualifies, our team can confirm eligibility before you apply for Credicorp Flex or Credicorp Slice.

See also: Who is eligible for Credicorp Flex?, What is a business loan?, Can a sole trader or ordinary partnership apply?.

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If you have stopped seeing emails from us, or never received the ones you expected, the cause is usually a delivery or settings issue that's quick to sort out.

Quick checks

• Look in your spam, junk and clutter folders
• Confirm the email address on your account is correct and spelled properly
• Check that the relevant notifications are switched on in your settings
• Make sure your mailbox is not full and that mail is not being auto-filtered

Add us to your safe senders

Ask your IT team or email provider to allow messages from our official domain so they are not blocked or quarantined. Business email systems sometimes hold or reject messages from outside the organisation, which can stop genuine account emails getting through.

Check the right person is set up

Notifications go to the users on the account. If a colleague who used to receive alerts has left, their emails will stop. Make sure an active, monitored address is set to receive the messages you need, and consider having more than one person receive important alerts.

If everything looks correct and emails still aren't arriving, contact our support team and we'll help track down where messages are going.

For related settings, see managing notification preferences, resetting your password and how to contact Credicorp support.

See also: How do I add users to my company account?, Can I get a copy of my Business Loan Agreement?, Changing the main account administrator.

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