Contact us & get support
Talk to a real person. Whatever you need — a payment arrangement, a statement, a change to your details, or simply a question answered — this page shows you the quickest way to reach the right team. Most things can be sorted online without picking up the phone.
Send us an enquiry
Send us a request online
Our request forms cover payments, statements, complaints and account changes — each one goes straight to the right team.
See all request forms Browse all help articles
Browsing for an answer first? Use the search box at the top of this page.
Go straight to the right form
If you already know what you need, these open the right form directly.
Email the right team
Sending to the right address gets you a faster answer.
- General enquiries support@credicorp.co.uk
- Payments & arrangements payments@credicorp.co.uk
- Complaints complaints@credicorp.co.uk
- Privacy & data requests privacy@credicorp.co.uk
Call us
+44 7946 812112 Head Office
Our team is available during normal office hours, Monday to Friday.
Write to us
Credicorp LimitedAttn: Customer Service
Suite AU31848
9 Skyport Drive
Harmondsworth
West Drayton UB7 0LB
United Kingdom
Quick answers to common questions
Many things can be sorted right here without contacting us at all.
Complaints
If something has gone wrong, please tell us first so we can put it right. You can raise a complaint using the Make a Complaint form on the Forms & Requests page, by email to our complaints address above, or in writing to the postal address above. We will acknowledge your complaint promptly, investigate it fairly and send you a written final response.
Because we lend only to limited companies and LLPs, this is unregulated business lending outside the FCA consumer-credit perimeter (Articles 60B and 60L, FSMA RAO 2001), so the Financial Ombudsman Service cannot consider complaints about it. Our final response is the last stage of our internal process; if you remain unhappy after it, the next step is the courts, and we would always prefer to resolve matters directly first.
For the stages and timescales, see the complaints escalation ladder.