Forms & Requests

Send us a request online. Open a form, fill in your details and send it — it goes straight to the team that handles it, and we will be in touch. Every form asks for your name, account or reference number and contact details so we can find your account.

Payments & arrangements

Tell us how you would like to pay, ask for more time, or sort out a Direct Debit.

Set up a payment arrangement

Tell us what you can manage and we will work out a realistic repayment plan with you.

This is an account request, so you will need to sign in first — that lets us attach it to the right account and confirms it is really you. We will bring you straight back here.

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Request a payment extension

Need a little more time on a payment? Ask before the due date and we will confirm a new date.

This is an account request, so you will need to sign in first — that lets us attach it to the right account and confirms it is really you. We will bring you straight back here.

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Hardship variation request

If a change in your circumstances means you cannot meet your current schedule, ask us to vary your repayment terms.

This is an account request, so you will need to sign in first — that lets us attach it to the right account and confirms it is really you. We will bring you straight back here.

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Request a settlement figure

Find out the amount needed to clear your loan in full on a chosen date.

This is an account request, so you will need to sign in first — that lets us attach it to the right account and confirms it is really you. We will bring you straight back here.

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Set up or change a Direct Debit

Ask us to set up automatic payments, or change an existing Direct Debit. We will send the mandate to confirm.

This is an account request, so you will need to sign in first — that lets us attach it to the right account and confirms it is really you. We will bring you straight back here.

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Request a refund of an overpayment

If your account is in credit, ask us to refund the balance to you.

This is an account request, so you will need to sign in first — that lets us attach it to the right account and confirms it is really you. We will bring you straight back here.

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Dispute a payment or transaction

Think a payment is wrong, missing or duplicated? Give us the details and we will investigate.

This is an account request, so you will need to sign in first — that lets us attach it to the right account and confirms it is really you. We will bring you straight back here.

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Statements & documents

Request the paperwork you are entitled to — there is no charge for these.

Request a statement of account

Ask for a statement showing your payments, balance and any charges. There is no charge for this.

This is an account request, so you will need to sign in first — that lets us attach it to the right account and confirms it is really you. We will bring you straight back here.

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Request a copy of your Business Loan Agreement

Ask for a copy of your signed Business Loan Agreement for your records.

This is an account request, so you will need to sign in first — that lets us attach it to the right account and confirms it is really you. We will bring you straight back here.

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Your account & support

Keep your details up to date, ask a general question or let us know how we can help.

Update your contact details

Keep your details current so you never miss an important notice about your account.

This is an account request, so you will need to sign in first — that lets us attach it to the right account and confirms it is really you. We will bring you straight back here.

Sign in to continue

General support enquiry

Not sure which form you need? Send us your question here and the right team will pick it up.

Tell us about additional support needs

If a health condition, bereavement, caring role or other circumstance means you need us to do things differently, let us know.

Request a callback

Prefer to talk? Tell us when suits and a member of the team will call you back.

Complaints

If something has gone wrong, tell us and we will work to put it right.

Make a complaint

If something has gone wrong, tell us here. We will acknowledge it promptly and work to put it right.

Cannot see the form you need?

Use the general support enquiry form, browse our help articles, or contact us another way.