Because lending is made to the company rather than to any individual director, a director leaving has no effect on the facility itself — repayment schedules continue as normal and the outstanding balance does not change. What you do need to manage is that person's user access to the online account.
Removing a departing director's access
Any account administrator can go to Settings → Users → Manage Access and deactivate the departing director's login immediately. Deactivation is instant — they will no longer be able to view balances, initiate drawdowns, or download statements from the moment you confirm the change. We recommend doing this on or before their last day.
Assigning a replacement administrator
If the departing director was the sole account administrator, you must promote another authorised user to administrator role before removing them. If no other users exist on the account, contact our support team with your company's facility reference, the name of the departing director, and details of the authorised signatory who should take over. We will complete an identity verification step to ensure continuity of access without compromising security.
Updating signatory information
If your company's authorised signatories at Companies House have changed as a result of the director leaving, update those details under Settings → Company Details once the CH filing is confirmed. This keeps our records aligned with the current company structure.
We lend only to UK limited companies and LLPs, and the loan is to the company with no director personal guarantee. As business finance outside the consumer-credit regime, it is not covered by the Financial Ombudsman Service or FSCS.
See also: How do I add or remove users on my Credicorp account?, How do I update my registered office address in my Credicorp account?