If you have forgotten your password or have been locked out after too many failed attempts, you can reset it yourself in under two minutes from the Credicorp login page — no need to contact support for a standard reset.
Step-by-step password reset
- Go to the Credicorp login page and click Forgotten password?
- Enter the email address associated with your account and click Send reset link.
- Open the email (check your spam folder if it does not arrive within a few minutes) and click the link.
- Choose a new password. It must be at least 12 characters and include at least one number and one special character.
- Log in with your new password immediately — the reset session closes once you authenticate.
If you no longer have access to the email address
Contact Credicorp support with proof of identity (Companies House number and the last four digits of your registered bank account). We will update the email address on file and then send you a fresh reset link. For security, this process takes one working day.
Preventing future lockouts
Use a business password manager rather than reusing passwords across services. Enable two-factor authentication (2FA) in Account > Security — this reduces your exposure even if a password is compromised. After five incorrect login attempts the account is locked for 15 minutes automatically.
We lend only to UK limited companies and LLPs, and the loan is to the company with no director personal guarantee. As business finance outside the consumer-credit regime, it is not covered by the Financial Ombudsman Service or FSCS.
See also: I cannot log in to my Credicorp account — what should I do?, How do I manage my Credicorp account notification settings?.