To change the primary contact email for your company account, go to Settings → Contact Details → Primary Email. Enter the new address and select Send verification. A one-time confirmation link is sent to the new address — click it within 24 hours to complete the change.
Why verification is required
The primary contact email receives all account alerts, statement notifications, and formal communications from Credicorp. Requiring confirmation of the new address prevents misrouted correspondence if an address is entered incorrectly, and ensures that only someone with access to that inbox can authorise the switch.
What stays the same
Changing the contact email does not affect your login credentials if you use a different email to sign in. Login email and contact email are managed separately — update your login details under Settings → Security → Login Email if you want both to match.
Team and notification emails
If individual team members have their own notification preferences set to their personal work addresses, those are unaffected by a change to the company-level primary contact email. Each user manages their own alert address from their user profile. The primary contact email is used only for company-wide formal notices, not for individual user alerts.
We lend only to UK limited companies and LLPs, and the loan is to the company with no director personal guarantee. As business finance outside the consumer-credit regime, it is not covered by the Financial Ombudsman Service or FSCS.
See also: How do I add or remove users on my Credicorp company account?, How do I set up alerts and notifications on my Credicorp account?