Authorised Push Payment (APP) fraud — where a business is tricked into transferring money to a fraudster's account — is one of the most costly types of financial crime affecting UK companies. Paying safely means verifying details through channels you trust independently.
Use the details in your original agreement
Your repayment account details are set out in your loan agreement or facility documentation. If you need to make a payment, use those details. Do not rely on account numbers sent to you by email or text, even if the message appears to come from us.
If you receive changed payment details, verify before acting
We will never ask you to change your repayment destination via an unsolicited email or text. If you receive a message claiming our bank details have changed, treat this as a red flag. Call us on the number on our official website — not a number provided in the message — before transferring any funds.
Confirmation of Payee
Most UK banks now support Confirmation of Payee (CoP), which checks that the account name matches the sort code and account number before you send money. If CoP returns a mismatch when you enter our details, stop and contact us. Do not override a CoP warning without speaking to us first.
We lend only to UK limited companies and LLPs, and the loan is to the company with no director personal guarantee. As business finance outside the consumer-credit regime, it is not covered by the Financial Ombudsman Service or FSCS.
See also: What will Credicorp never ask me for?, How do I report a suspicious message claiming to be Credicorp?.