The most important step is to contact us early. Businesses that reach out before they miss a payment almost always have more options available than those who wait until arrears have built up. You can reach our business support team by email or phone — details are on your loan agreement and in the client portal. There is no judgement and no penalty for simply telling us that things are tight.
What to tell us
You do not need a full recovery plan before you pick up the phone. Tell us what has changed — a lost contract, a slow-paying customer, a VAT bill that has landed at the wrong moment — and roughly how long you expect the pressure to last. The more context you can share, the faster we can assess what flexibility is available on your facility.
What happens after you contact us
A member of our business support team will review your account and the information you have provided. We may ask for recent management accounts, a short cash-flow projection, or an update on your debtor book. This is not an interrogation — it is so we can see the full picture and work out whether a revised repayment schedule, a short breathing-space period, or another arrangement makes sense for your company. We will always confirm any agreed changes in writing before they take effect.
Why early contact matters
Missed payments are recorded and can affect your company credit profile. A conversation with us before a payment is missed gives us the opportunity to make a formal arrangement that protects your record. Once payments fall into arrears without prior agreement, our options narrow and the impact on your company's credit file is harder to avoid.
We lend only to UK limited companies and LLPs, and the loan is to the company with no director personal guarantee required. As business finance outside the consumer-credit regime, it is not covered by the Financial Ombudsman Service or FSCS.
See also: What options are there if my company cannot pay this month?, Can a payment plan be arranged if my business is struggling?.