Scams that copy real lender brands are unfortunately common. We take this seriously and want every customer to feel confident about telling our messages apart from a fake. Here is what to look for.
Things a genuine Credicorp Limited message will do
- It will be signed from Credicorp Limited and use an email address ending
@credicorp.co.uk. - It will reference your real account or reference number, not a generic "Dear Customer".
- It will direct you to credicorp.co.uk or to your own bank — never to an unfamiliar third-party domain.
- It will give you time to act. If a payment is due, we will tell you when, but we will not pressure you to act in the next five minutes.
Things a scam often does
- Uses a slightly-wrong domain —
credi-corp.co.uk,credicorp-pay.com, anything that is not the realcredicorp.co.uk. - Creates urgency: "your account will be suspended in one hour", "final notice", "act now".
- Asks you to pay to a new bank account that you have not seen on any previous statement.
- Asks for your full card number, your online-banking password, or a one-time security code (your bank will never ask for these either, and neither will we).
- Sends a link asking you to "log in to verify" — we do not operate a customer log-in like this and we will not ask you to.
If something looks wrong
Do not click links and do not call any phone number in the suspicious message itself. Instead:
- Open this site directly. Type credicorp.co.uk into your browser — do not click any link in the suspicious message
- Contact us to verify. Use the phone number or email address on the Contact Us page to ask us about the message you received
- Act fast if money has moved. Contact your bank straight away and ask them to attempt a recall
- Report the message. You can also report to Action Fraud (the UK's national reporting centre for fraud and cybercrime) at actionfraud.police.uk, or forward suspicious texts to 7726
How we will handle a reported scam
If you tell us about a message that is impersonating Credicorp, we will look into it, take it seriously, and treat any disclosure carefully. We will not blame you — scams are designed to be convincing, and reporting one helps us protect other customers. Our Audio Recording and Privacy notices explain how the information you share with us is handled.
For more checks, see how to tell a genuine Credicorp email, advance-fee and fake loan offer scams and what information we will and will not ask you to confirm.
See also: Choosing a strong password for your business account, How Credicorp will — and won't — contact you, How do you keep my information secure?.