Our complaints process applies equally to all three products: Business Loan, Credicorp Flex, and Credicorp Slice. If your concern relates to a specific product, telling us upfront helps us route the case to the right specialist team.
Credicorp Flex complaints
Credicorp Flex is a revolving credit facility — you draw funds up to your limit, repay, and redraw as needed. Common concerns we receive about Flex include: unexpected changes to the available limit; questions about how interest accrues on drawn balances; disputes over a transaction or repayment allocation. When raising a Flex complaint, please quote the facility reference and include the relevant statement period.
Credicorp Slice complaints
Credicorp Slice spreads a single business bill over three or four weekly instalments at a flat 6% fee. Because Slice is tied to a specific invoice, please include the original invoice number or Slice reference when raising a concern. Common queries include the timing of an instalment, a charge applied after a payment was made, or the status of a Slice application.
How to raise your complaint
Use any of our standard complaint channels — email to complaints@credicorp.co.uk, post, or the account portal — and state clearly which product your concern relates to. The core process (acknowledgement within one business day, written final response after investigation) is the same regardless of product.
We lend only to UK limited companies and LLPs, and the loan is to the company with no director personal guarantee. As business finance outside the consumer-credit regime, it is not covered by the Financial Ombudsman Service or FSCS.
See also: How do I raise a complaint with Credicorp?, What should I include in my complaint?.